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Terms & Conditions

These Terms govern your relationship with the operator of the online gaming services provided via sunrise-ca.com for the brand Sunrise Casino (the "Services"). By accessing or using the Services, you confirm that you have read, understood, and agreed to be bound by these Terms. If you do not agree, you must not use the Services. These Terms are effective as of 1 January 2026 and supersede all prior versions.

Definitions

For the purposes of these Terms, the following definitions apply:

  • Operator: The company or corporate group responsible for offering and managing the online gaming Services available at sunrise-ca.com under the brand Sunrise Casino, corporately associated with the Virtual Casino Group and registered in Costa Rica under Corporate ID: 3-102-824430, operating under or referencing Curacao eGaming Master License 1668/JAZ as an offshore, effectively unregulated provider.
  • Website or Platform: The website located at sunrise-ca.com, including any subdomains, mobile versions, software, or related interfaces used to access the Services.
  • User or Player or you: Any natural person who registers an account or otherwise uses the Services, regardless of whether they place real-money wagers.
  • Account: The personal player account registered in your name on the Website, used to access the Services, hold funds, receive bonuses, and manage your activity.
  • Services: All real-money and play-for-fun casino games, promotions, bonuses, loyalty programs, and related functionalities made available via the Website.
  • Bet or Stake: Any sum of money risked by you on a particular game round, outcome, or event within the Services.
  • Wager: The act of staking money on a game, and, where applicable, the aggregate amount of bets required to convert bonus funds or winnings into withdrawable cash according to the stated wagering requirements.
  • Bonus: Any promotional value granted by the Operator, including bonus funds, free spins, cashback, loyalty rewards, and similar incentives, which are subject to specific conditions, wagering requirements, and game restrictions.
  • Real Money Balance: The portion of your Account balance consisting of deposits and any winnings derived from deposited funds that are not subject to wagering requirements.
  • Bonus Balance: Any portion of your Account balance consisting of Bonuses and winnings generated from such Bonuses that remain subject to promotional terms, including wagering requirements and game restrictions.
  • KYC (Know Your Customer): The identity verification process requiring you to submit documents and information to verify your identity, age, address, payment methods, and source of funds where applicable.
  • Restricted Jurisdiction: Any country, province, territory, or region where the use of the Services may be illegal or not permitted, including Canadian provinces or territories that prohibit offshore online gambling or restrict such operations.
  • Chargeback: A reversal of a payment initiated by you or your payment provider after a deposit or transaction has been processed.
  • Dispute: Any complaint, claim, or disagreement between you and the Operator regarding the Services, your Account, or these Terms.

Account Registration

Eligibility and Age Requirements

  • Minimum age: You must be at least 18 years old, or the higher legal age of majority applicable in your province or territory of residence in Canada, to open an Account and use real-money Services on sunrise-ca.com under the brand Sunrise Casino.
  • Local law compliance: By registering, you confirm that online gambling is legal for you under applicable federal, provincial/territorial, and local laws, and that you are not located in a Restricted Jurisdiction at the time of accessing the Services.
  • One account per person: You may hold only one Account. Multiple accounts, fictitious accounts, and accounts opened on behalf of third parties are strictly prohibited and may result in closure, forfeiture of Bonuses, and voiding of winnings.

Registration Process

  1. Account creation: To register, you must complete the online registration form, providing a valid email address, a secure password, and accurate personal details (including your full name, date of birth, country of residence, and contact information).
  2. Email verification: You may be required to confirm your email address by following a verification link sent to you. The Operator may restrict account functionality until successful verification.
  3. KYC verification: At any time, and particularly before processing withdrawals or in case of suspected misuse, the Operator may request KYC documents, which may include:
    • Government-issued photo identification (passport, driver's licence, national ID);
    • Proof of address (utility bill, bank statement, or similar document dated within the last 3 months);
    • Proof of ownership of payment methods used (redacted bank statement, e-wallet screenshot, or card copy as legally permissible);
    • Any additional documentation or information required to satisfy regulatory, anti-fraud, anti-money laundering, or responsible gambling checks.
  4. Verification outcome: Failure to complete KYC to the Operator's satisfaction may lead to suspension or closure of your Account and withholding of funds in accordance with these Terms and applicable law.

User Obligations

  • Accuracy of information: You must provide true, accurate, complete, and up-to-date information during registration and maintain it thereafter. The Operator may request updates or corrections at any time.
  • Password and security: You are solely responsible for safeguarding your login credentials. You must:
    • Keep your username, password, and other security details confidential;
    • Not share your Account with any third party;
    • Notify the Operator immediately at [email protected] if you suspect unauthorized access.
  • Personal use only: The Account is for your personal, non-commercial use. You must not act as an agent, intermediary, or in concert with others to exploit Bonuses, game vulnerabilities, or system weaknesses.
  • Prohibited conduct: You must not:
    • Use the Services on behalf of minors or other persons;
    • Engage in fraudulent, collusive, or unlawful behaviour, including money laundering and financing of terrorism;
    • Use VPNs, proxies, or similar tools to misrepresent your location or identity.

Betting & Gameplay Rules

General Gameplay Conditions

  • Game rules: Each game (slots, table games, and any live dealer offerings) is governed by its specific rules as displayed in-game. In case of conflict between game-specific rules and these Terms, the game rules prevail for the outcome of that game round.
  • Randomness and fairness: Non-live games rely on random number generator (RNG) technology. While the Operator endeavours to ensure fairness, you acknowledge that the Operator is an offshore, effectively unregulated provider and that independent Canadian regulatory oversight is not in place.

Placing Bets

  1. Funding requirement: You may place real-money bets only if your Real Money Balance and/or eligible Bonus Balance are sufficient to cover the intended stake.
  2. Minimum and maximum bets: Each game sets its own minimum and maximum bet limits, which are displayed within the game interface. You agree not to attempt to circumvent these limits through technical or manual means.
  3. Bet confirmation: A Bet is considered accepted once it is registered in the Operator's systems and reflected in your game history. Once accepted, a Bet cannot normally be cancelled or modified by you.
  4. Multi-round and progressive games: Certain games may involve multi-stage bets or progressive jackpots. By participating, you accept the specific risk and volatility of such games, as reflected in their rules and paytables.

Bet Cancellation, Errors, and Malfunctions

  • Obvious errors: In the event of an obvious or manifest error (including technical glitches, incorrect paytables, or misconfigured odds), the Operator reserves the right to:
    • Void affected Bets and return the stake to your Account; or
    • Adjust settlements to reflect the correct game rules and configurations.
  • System malfunctions: If a game or the Website malfunctions, all affected Bets and payouts for that game round may be declared void. Your Bet for that round may be refunded where reasonably appropriate; no additional compensation will be paid.
  • Disconnections: In case of network interruption or disconnection, the Operator's game logs will determine the final outcome. Where possible, the game will resume from the state existing immediately before disconnection.

Player Conduct, Live Casino and Chat Rules

  • Respectful behaviour: When using any chat functions or interacting with live dealers or customer support, you must:
    • Refrain from abusive, threatening, racist, sexist, or otherwise offensive language;
    • Not harass or intimidate other players or staff;
    • Not advertise third-party services, solicit other players, or promote illegal activities.
  • Fraud and collusion: You must not:
    • Coordinate betting patterns with other players to gain an unfair advantage;
    • Use automated tools (bots, scripts, "auto-players") where not explicitly permitted;
    • Exploit software bugs, errors, or loopholes. If you become aware of any, you must promptly notify [email protected].
  • Sanctions: Breach of conduct rules may result in:
    • Chat suspension or permanent chat ban;
    • Account suspension or closure;
    • Voidance of winnings and forfeiture of Bonuses derived from prohibited behaviour.

Bonus Terms

Bonus Activation and Eligibility

  • Offer-specific rules: Each Bonus or promotion (including welcome offers, reloads, free spins, cashbacks, and loyalty rewards) is subject to its own terms (the "Bonus Rules") displayed with the offer. In the event of conflict, the Bonus Rules prevail for that promotion.
  • Eligibility: Unless explicitly stated otherwise:
    • Bonuses are limited to one per person, household, IP address, device, and payment method;
    • Only newly registered Users who have not previously claimed a similar offer under Sunrise Casino or related Virtual Casino Group brands may be eligible for specific welcome Bonuses.
  • Activation: Bonuses may require:
    • Entry of a bonus code at the time of deposit;
    • Opt-in through the cashier or promotions page; or
    • Manual crediting by support following your request.
    Failure to follow the activation steps may result in the Bonus not being granted.

Wagering Requirements and Timeframes

  1. Standard wagering: Unless otherwise specified in the Bonus Rules, Bonuses and associated winnings are subject to wagering requirements, typically expressed as a multiple of the Bonus amount, deposit plus Bonus, or winnings from free spins (for example, 30x - 60x). The specific multiple and structure will be indicated in the relevant offer.
  2. Contribution of game types: Not all games contribute equally toward wagering. By default, unless otherwise stated:
    • Most slot games: 100% of the wager amount;
    • Table games, video poker, live dealer games: 0% or a reduced percentage, often 5 - 20%;
    • Excluded games: 0% contribution and possible breach of Bonus Terms if used.
  3. Time limits: Bonuses may have expiration periods (for example, 7 - 30 days from crediting), within which wagering must be completed. Unused Bonuses and related winnings may be forfeited after the expiry period.
  4. Withdrawal restrictions: Until wagering is completed:
    • You may be restricted from withdrawing Bonus funds or associated winnings;
    • Requesting a withdrawal before meeting the wagering requirements may result in forfeiture of the Bonus and any related winnings, with only the Real Money Balance being paid out.

Prohibited Games, Bets, and Actions

  • Betting patterns: The following practices are typically prohibited while a Bonus is active and may lead to confiscation of Bonuses and winnings:
    • Placing single bets or series of bets that exceed the maximum allowed bet per spin/round as indicated in the Bonus Rules;
    • "Low-risk betting" or "hedging", such as simultaneous betting on red and black or other conflicting outcomes to artificially inflate wagering;
    • Deliberately delaying game rounds or "banking" free spins or bonus features for later play after wagering is completed.
  • Excluded content: Certain games or categories may be excluded from Bonus play. Using Bonuses on excluded games may result in:
    • Wagers not counting towards wagering;
    • Voidance of affected winnings and forfeiture of the Bonus.
  • Abuse and multiple accounts: Using multiple accounts or coordinating with other players to exploit promotions is strictly forbidden. The Operator may:
    • Cancel promotions and Bonuses;
    • Close involved Accounts; and
    • Retain or reclaim funds obtained through Bonus abuse, subject to applicable law.

Combining Promotions

  • Non-stackable offers: Unless expressly permitted, only one active deposit-related Bonus may apply to your Account at any one time. Deposits cannot ordinarily be used to claim multiple overlapping Bonuses.
  • Priority of Bonuses: If you are eligible for multiple promotions, the Operator will apply:
    • The promotion you explicitly select; or
    • In case of ambiguity, the promotion deemed most appropriate under the prevailing promotional rules.
  • Modification and cancellation: The Operator may modify, suspend, or withdraw any promotion, Bonus, or offer at its discretion, provided that:
    • Changes do not adversely affect Bonuses already claimed and used in accordance with these Terms without giving you reasonable notice; and
    • Any material changes are communicated via the Website or email where feasible.

Payments & Withdrawals

Deposits

  • Payment methods: The Operator may make available various deposit options suitable for Canadian players, including (where supported):
    • Credit and debit cards;
    • E-wallets and online payment services;
    • Interac and other local Canadian payment methods;
    • Cryptocurrencies, where permitted under applicable laws.
    The availability of individual methods may vary by location and time.
  • Currency: Deposits are generally accepted in Canadian dollars (CAD). Where other currencies are used, currency conversion fees and exchange rates may apply as determined by your payment provider or the Operator's processing partner.
  • Deposit limits: Minimum and maximum deposit amounts per transaction and per period may apply and will be indicated in the cashier section. The Operator may adjust these limits and may, at your request and subject to responsible gambling assessments, apply customized limits.
  • Fees: The Operator aims not to charge deposit fees; however, third-party providers (banks, card issuers, e-wallets) may impose charges. You are responsible for any such third-party costs.

Withdrawals

  1. General conditions: You may request withdrawals of available Real Money Balance that is not subject to unmet wagering requirements or ongoing investigations. The Operator may require that withdrawals be processed to the same payment method used for deposits, where technically feasible and legally permissible.
  2. Verification: Before approving withdrawals, the Operator may require:
    • Completion of KYC verification as described above;
    • Confirmation of ownership of the withdrawal method;
    • Any additional information necessary to comply with anti-fraud and anti-money laundering measures.
  3. Processing times: Withdrawal requests are typically reviewed within a reasonable period, often within 3 - 7 business days, though this is not guaranteed. Additional delays may occur due to:
    • Pending KYC checks;
    • Public holidays, weekends, or technical issues; or
    • Delays on the side of payment providers or banks.
  4. Withdrawal limits: Minimum and maximum withdrawal limits per transaction, per day, week, or month may apply. Such limits will be indicated in the cashier or communicated by support. Large withdrawals may be paid in instalments over multiple periods.
  5. Fees for withdrawals: The Operator may charge reasonable withdrawal processing fees, particularly for multiple withdrawals within a short timeframe or below stated minimums. Any such fees will be disclosed in advance where applicable.

Chargebacks, Refunds, and Reversals

  • Chargebacks: If you initiate a chargeback or reversal of a deposit:
    • The Operator may suspend or close your Account;
    • All Bonuses and winnings linked to the disputed deposit may be voided;
    • The Operator may seek reimbursement of all outstanding amounts and associated costs.
  • Refund policy: Bets that have been placed and game outcomes already determined are final and non-refundable, except in cases of game error or malfunction as determined by the Operator. In such cases, the Operator may refund the relevant stake or otherwise adjust your balance.
  • Bonus refunds: Where a Bonus is cancelled, either at your request or due to breach of Bonus Terms, the Bonus amount and any winnings derived exclusively from it may be removed from your Account, while your original deposit (if any) may remain, subject to these Terms.

Limitation of Liability

Operator's Obligations

  • Service provision: The Operator endeavours to provide the Services with reasonable skill and care, ensuring that:
    • Games function in accordance with their published rules and paytables;
    • Transaction and balance records in the Operator's systems are accurate under normal conditions; and
    • Reasonable security measures are implemented to protect your data and Account from unauthorized access.
  • No Canadian regulatory oversight: You acknowledge that the Operator is incorporated in Costa Rica and references a Curacao eGaming master licence but operates as an offshore, effectively unregulated casino for Canadian players. No Canadian federal or provincial regulator oversees or guarantees the fairness, security, or solvency of the Operator.

Exclusions and Limitations

  1. No warranty: The Services are provided on an "as is" and "as available" basis. To the maximum extent permitted by applicable law, the Operator:
    • Disclaims all warranties, express or implied, including but not limited to implied warranties of merchantability, fitness for a particular purpose, and non-infringement;
    • Does not warrant that the Services will be uninterrupted, error-free, or free of viruses or other harmful components.
  2. Technical failures: The Operator is not liable for any loss, damage, or inconvenience caused by:
    • Internet or network outages, delays, or interruptions;
    • Hardware or software failures on your devices or on third-party infrastructure;
    • Events of force majeure, including but not limited to natural disasters, war, governmental restrictions, or strikes.
  3. Indirect and consequential damages: To the fullest extent permitted by law, the Operator is not liable for:
    • Indirect, incidental, special, punitive, or consequential damages;
    • Loss of profits, revenue, business, or opportunity, even if advised of the possibility of such damages.
  4. Maximum liability: Where the Operator is found liable to you in connection with a specific Bet, game, or transaction, its maximum aggregate liability shall not exceed the amount of the relevant Bet or the net amount of funds at stake in that particular game round, whichever is lower.
  5. Responsible gambling: You acknowledge that gambling involves risk of financial loss and psychological harm. You are solely responsible for your decisions to play and for any resulting losses. Canadian responsible gambling resources are independent of the Operator and are not controlled or supervised by the Operator.

Intellectual Property Rights

  • Ownership: All content and materials on sunrise-ca.com relating to Sunrise Casino, including but not limited to text, graphics, logos, trademarks, service marks, trade names, game titles, software, audio-visual elements, and layout (collectively, the "Content"), are owned by the Operator, its affiliates, or its licensors.
  • Limited licence: Subject to your compliance with these Terms, you are granted a personal, non-exclusive, non-transferable, revocable licence to access and use the Website and Services solely for private, non-commercial entertainment purposes.
  • Restrictions: You must not, without the prior written consent of the Operator:
    • Copy, reproduce, modify, adapt, translate, or create derivative works from the Content or any part of the software;
    • Distribute, transmit, publicly display, sell, lease, or otherwise exploit the Content or software for commercial or non-personal purposes;
    • Reverse engineer, decompile, disassemble, or attempt to derive the source code of any software used in connection with the Services, except where explicitly permitted by applicable law.
  • Third-party rights: Some games and software are provided by third-party suppliers. All intellectual property rights in such games belong to the respective suppliers, and you must comply with any additional terms imposed by them.
  • Infringement: Any unauthorized use of the Content or software may result in Account closure, civil claims, and/or criminal prosecution under applicable laws.

Privacy & Data Protection

  • Privacy Policy: The collection, use, storage, and disclosure of your personal data in connection with Sunrise Casino and sunrise-ca.com are governed by the Operator's Privacy Policy, which forms an integral part of these Terms. By using the Services, you consent to the processing of your data as described therein.
  • Compliance: The Operator endeavours to handle your personal information in accordance with applicable data protection laws in its operating jurisdictions. As an offshore operator serving Canadian players, the Operator is not subject to all Canadian privacy statutes but will take reasonable steps to protect your information.
  • Data accuracy and rights: You are responsible for ensuring that your personal data is accurate and up to date. Subject to applicable law and the Privacy Policy, you may have rights to access, correct, or request deletion of certain information by contacting [email protected].

Changes to Terms

  • Right to amend: The Operator may modify these Terms from time to time, including to reflect changes in law, regulatory guidance, technical improvements, or business needs.
  • Notification: Where changes are material, the Operator will endeavour to notify you by:
    • Posting an updated version of the Terms on sunrise-ca.com; and/or
    • Displaying a prominent notice or banner on the Website; and/or
    • Sending an email to the address registered in your Account.
  • Acceptance of changes: Continued use of the Services after the effective date of the updated Terms constitutes your acceptance of those changes. If you do not agree with any modification:
    • You must stop using the Services immediately; and
    • You may request closure of your Account and withdrawal of any eligible Real Money Balance, subject to these Terms.
  • Version control: The current version of these Terms, effective as of 1 January 2026, supersedes all previous versions and is the authoritative statement of the agreement between you and the Operator.

Termination & Suspension

Termination by the User

  • Voluntary closure: You may request closure of your Account at any time by contacting customer support at [email protected].
  • Withdrawal on closure: Upon closure, you may request withdrawal of any remaining Real Money Balance, subject to:
    • Completion of KYC verification;
    • Deduction of any applicable fees or outstanding sums; and
    • Forfeiture of any active Bonuses and associated winnings that are subject to unmet wagering requirements.

Suspension and Termination by the Operator

  1. Grounds for action: The Operator may suspend, restrict, or close your Account, and/or withhold funds, where it reasonably believes that:
    • You have breached these Terms, Bonus Rules, or game rules;
    • You have provided false, misleading, or incomplete information;
    • You are involved in fraud, collusion, money laundering, terrorist financing, or other criminal or unethical activities;
    • You are located in a Restricted Jurisdiction or otherwise acting unlawfully;
    • Your behaviour is abusive or harmful to the Operator, other players, or staff.
  2. Procedures: In appropriate cases, the Operator will:
    • Notify you of the suspension or termination and the general reason, using your registered email address where feasible; and
    • Request additional documentation or explanation before making a final decision.
  3. Funds on termination: Upon termination:
    • Any remaining Real Money Balance that is not related to suspected unlawful or fraudulent activity may be returned to you, subject to applicable law and verification;
    • Bonuses and associated winnings that are not yet unlocked according to the relevant Bonus Rules may be forfeited;
    • Where the Operator is legally required or permitted to do so, funds may be withheld, frozen, or reported to competent authorities.

Governing Law & Jurisdiction

  • Governing law: These Terms, your use of sunrise-ca.com, and your relationship with the Operator in relation to Sunrise Casino are governed by the laws of Costa Rica, without regard to conflict-of-law principles that would result in the application of any other law.
  • Offshore nature of services: You acknowledge that:
    • The Operator is registered in Costa Rica under Corporate ID: 3-102-824430 and operates offshore in relation to Canada;
    • No Canadian regulator (federal or provincial) licenses, supervises, or guarantees the Operator's activities; and
    • Your legal remedies against the Operator will primarily lie in Costa Rica under Costa Rican law.
  • Dispute resolution:
    • You should first contact customer support at [email protected] to attempt to resolve any issue informally;
    • If no resolution is reached within a reasonable time, any Dispute arising out of or in connection with these Terms or the Services shall be subject to the exclusive jurisdiction of the competent courts of Costa Rica, unless mandatory consumer protection laws of your place of residence provide otherwise.
  • Arbitration (if agreed): Where permitted by applicable law and if both parties agree in writing, Disputes may alternatively be referred to binding or non-binding arbitration under rules and procedures mutually accepted at that time.

Contact Information

  • Customer support:
    • Email: [email protected] (primary contact for account, payments, bonuses, and technical issues);
    • Website: https://sunrise-ca.com.
  • General and legal inquiries:
    • Email: [email protected] (for general information, legal notices, and data protection inquiries).
  • Telephone and mailing address:
    • Telephone: not specified. Any future phone contact details will be published on sunrise-ca.com;
    • Mailing and legal address: the Operator is registered in Costa Rica under Corporate ID: 3-102-824430. Specific mailing or registered office address, when made available, will be displayed on the Website or provided upon written request.
  • Author and responsibility for content: Information on sunrise-ca.com relating to Sunrise Casino, including these Terms, is curated and maintained under the responsibility of the Operator. Content compilation for this Website has been attributed internally to Emily Thompson as contact person, without altering the Operator's ultimate legal responsibility.